Client Service Delivery Specialist

RELX International; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Cirium is seeking a Migration Manager for a 12-month fixed-term contract in the United Kingdom. You will lead customer migrations end-to-end, coordinating across Product, Technology, Data, Sales and Support to deliver seamless outcomes.

The role focuses on reducing disruption, improving time-to-value and building scalable, customer-led processes with AI and automation from day one. You will work closely with customers to communicate changes, manage risks, and ensure successful migrations while

Qualifications

• Experience leading customer onboarding, implementations, migrations or complex projects.
• Proven ability to work with cross-functional teams to deliver outcomes.
• Strong stakeholder management and clear communication across levels.

Responsabilités

• Support customers through key migration moments such as onboarding and service changes.
• Own and coordinate migrations end-to-end, managing plans, milestones and timelines.
• Partner with Product, Technology, Data, Sales, Marketing and Support to deliver outcomes.
• Build scalable, customer-led processes and leverage AI/automation from day one.
• Help shape a new capability focused on improving customer experience and operational excellence.

Connaissances

Migration management

Stakeholder management

Cross-functional collaboration

Communication skills

AI/Automation awareness

Description du poste

Are you experienced in leading complex customer migrations and keeping people informed through change?

Would you like to help shape a new migration capability that improves customer experience and time-to-value?

About the Business

At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/

About the Role - Initial 12 Month Fixed Term Contract

As a Migration Manager, you will work directly with customers throughout their migration, helping them understand what is changing, what they need to do and what happens next. You will coordinate with teams across the business to keep migrations moving, minimise disruption and ensure customers feel informed and supported, while helping build scalable processes and smarter ways of working. We’re looking for someone who thrives at the intersection of customer engagement, delivery, and continuous improvement. Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you’ll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You’ll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one

Responsibilities

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Requirements

• Experience managing customer onboarding, implementations, migrations or complex customer projects.
• Experience working with cross-functional teams to deliver customer outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust and credibility with both customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
• Experience building or improving scalable operating models.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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