End-to-End Migration Lead for Customer Success

Cirium; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cirium is seeking a Migration Manager to lead complex customer migrations, ensuring clear communication and smooth transitions. You will own end-to-end migrations, coordinate across product, technology and support teams, and drive scalable, AI-enabled processes from day one.

The role focuses on improving customer experience, operational efficiency and time-to-value while partnering with customers and internal stakeholders in a fast-moving environment.

Responsibilities

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Job description

Cirium is seeking a Migration Manager to lead complex customer migrations, ensuring clear communication and smooth transitions. You will own end-to-end migrations, coordinate across product, technology and support teams, and drive scalable, AI-enabled processes from day one.

The role focuses on improving customer experience, operational efficiency and time-to-value while partnering with customers and internal stakeholders in a fast-moving environment.