Migration Manager: End-to-End Customer Transitions

Nextens; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Cirium is seeking a Migration Manager to lead customer migrations, keep stakeholders informed, and coordinate across Product, Technology, Data, Sales, Marketing and Support to minimise disruption.

You will drive end-to-end migrations, build scalable processes, and explore AI-enabled workflows and automation from day one, reporting to senior stakeholders and shaping a new capability that improves time-to-value.

Qualifications

• Experience managing customer onboarding, implementations, migrations or complex customer projects.

Responsibilities

• Support customers through key migration moments, including onboarding, migrations and service change.
• Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
• Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Skills

Migration management

Stakeholder management

Cross-functional collaboration

Communication skills

Tools

AI automation platforms

Job description

Cirium is seeking a Migration Manager to lead customer migrations, keep stakeholders informed, and coordinate across Product, Technology, Data, Sales, Marketing and Support to minimise disruption.

You will drive end-to-end migrations, build scalable processes, and explore AI-enabled workflows and automation from day one, reporting to senior stakeholders and shaping a new capability that improves time-to-value.