Migration Manager: Customer Experience & Delivery Lead

RELX International; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Cirium is seeking a Migration Manager for a 12-month fixed-term contract in the United Kingdom. You will lead customer migrations end-to-end, coordinating across Product, Technology, Data, Sales and Support to deliver seamless outcomes.

The role focuses on reducing disruption, improving time-to-value and building scalable, customer-led processes with AI and automation from day one. You will work closely with customers to communicate changes, manage risks, and ensure successful migrations while

Qualifications

• Experience leading customer onboarding, implementations, migrations or complex projects.
• Proven ability to work with cross-functional teams to deliver outcomes.
• Strong stakeholder management and clear communication across levels.

Responsibilities

• Support customers through key migration moments such as onboarding and service changes.
• Own and coordinate migrations end-to-end, managing plans, milestones and timelines.
• Partner with Product, Technology, Data, Sales, Marketing and Support to deliver outcomes.
• Build scalable, customer-led processes and leverage AI/automation from day one.
• Help shape a new capability focused on improving customer experience and operational excellence.

Skills

Migration management

Stakeholder management

Cross-functional collaboration

Communication skills

AI/Automation awareness

Job description

Cirium is seeking a Migration Manager for a 12-month fixed-term contract in the United Kingdom. You will lead customer migrations end-to-end, coordinating across Product, Technology, Data, Sales and Support to deliver seamless outcomes.

The role focuses on reducing disruption, improving time-to-value and building scalable, customer-led processes with AI and automation from day one. You will work closely with customers to communicate changes, manage risks, and ensure successful migrations while