Middleware Production Support Analyst

Adecco; Greater London; Hybrid; GBP 111,000 - 120,000; Full time

Job summary

Adecco Pontoon is seeking a Middleware Production Support Analyst to join the Application Management team in London, working on critical middleware platforms that integrate Front Office and Back Office systems. The role is a 9-month contract with two days per week onsite and a daily rate of £600–£650 inside IR35.

Responsibilities include production support, incident resolution, monitoring, change deployment, and ensuring smooth project transitions into production.

Qualifications

• Production support experience in Investments/Financial Services.
• Strong middleware and system integration knowledge.
• Experience with release management and production deployments.

Responsibilities

• Provide day-to-day production support for middleware platforms, risk applications, ETL processes, and batch services.
• Monitor, investigate, troubleshoot, and resolve application and integration issues.
• Manage production incidents, service requests, and escalations in line with support processes.
• Coordinate and support application releases, deployments, and change management activities.
• Work closely with Development, Change, and Business teams to ensure successful project transitions into production.
• Engage with internal stakeholders, global support teams, and external vendors to maintain service stability.
• Participate in an on-call support rota and provide occasional out-of-hours support.

Skills

Problem solving

Stakeholder management

Communication skills

Tools

Autosys

Control-M

Splunk

LogicMonitor

SCOM

JIRA

Confluence

Job description

Adecco Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job title: Middleware Production Support Analyst

Location: London (2 days per week onsite)

Contract: 9 months with possible extension.

Rate: £600 - £650 inside IR35

Overview

Join the Application Management team supporting critical middleware platforms that integrate Front Office and Back Office systems within a financial markets environment. The role focuses on production support, incident resolution, monitoring, change deployment, and ensuring the smooth transition of projects into production.

Key Responsibilities

• Provide day-to-day production support for middleware platforms, risk applications, ETL processes, and batch services.
• Monitor, investigate, troubleshoot, and resolve application and integration issues.
• Manage production incidents, service requests, and escalations in line with support processes.
• Coordinate and support application releases, deployments, and change management activities.
• Work closely with Development, Change, and Business teams to ensure successful project transitions into production.
• Engage with internal stakeholders, global support teams, and external vendors to maintain service stability.
• Participate in an on-call support rota and provide occasional out-of-hours support.

Required Experience

• Application Support / Production Support experience within an Investment Banking or Financial Services environment.
• Strong understanding of middleware and system integrations.
• Experience with batch scheduling tools such as Autosys or Control-M.
• Experience with monitoring solutions such as Splunk, LogicMonitor, SCOM, or similar.
• Knowledge of messaging and data formats including FIX, XML, and fpML.
• Basic SQL skills for investigation and support activities.
• Experience with change management, software releases, and production deployments.
• Strong problem-solving, stakeholder management, and communication skills.
• Experience using JIRA and Confluence.
• Knowledge of Equities and Fixed Income products.

Desirable Experience

• Experience with Bloomberg, Anvil, or Gloss.
• Understanding of trade lifecycle, financial markets, and trading operations.
• Experience managing system upgrades and application changes.
• Vendor management experience.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention