Mid-Market Renewals & Growth Sales Executive

BT Group; Birmingham; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Bonus 50% on target

Private GP 24/7 for you and family

Carers leave up to 2 weeks

Maternity/Paternity/Adoption leave

BT product discounts

Pension scheme - 5% from you + 10%'s

Holiday purchase scheme

Job summary

BT Group is seeking a Desk Sales Professional in Birmingham to retain and re-sign existing Mid-Market customers. You’ll work with Account Managers to manage renewals, understand customer needs, and secure continued business with BT’s connectivity and specialist portfolio.

You’ll operate in a hybrid, desk-based role, combining renewal conversations, negotiation and account growth, while collaborating with internal teams to deliver strong customer outcomes.

Qualifications

• Experience managing B2B renewals and retention activity, securing further term renewals.
• Proven B2B sales experience, desk-based or inside-sales environment.
• Track record of delivering against renewal/retention/sales targets.
• Strong commercial and negotiation skills, with pricing and value discussions.
• Ability to manage a portfolio or pipeline and push opportunities to close.

Responsibilities

• Manage renewal and re-sign opportunities across mid-market customers.
• Engage customers approaching renewal to progress opportunities to re-sign.
• Handle commercial conversations around renewals, including pricing and value.
• Identify renewal risks and work with Account Managers to retain revenue.
• Upsell/cross-sell or migrate customers to BT solutions.
• Build and progress a qualified pipeline with visibility of renewals and risks.
• Coordinate end-to-end management of opportunities with finance and pricing teams.
• Maintain accurate pipeline, customer and forecasting data in CRM.

Skills

B2B sales

Retention & renewals

Negotiation

Account portfolio mgmt

Pipeline management

Tools

CRM software

Sales tools

Job description

BT Group is seeking a Desk Sales Professional in Birmingham to retain and re-sign existing Mid-Market customers. You’ll work with Account Managers to manage renewals, understand customer needs, and secure continued business with BT’s connectivity and specialist portfolio.

You’ll operate in a hybrid, desk-based role, combining renewal conversations, negotiation and account growth, while collaborating with internal teams to deliver strong customer outcomes.