Microsoft Licensing & Lifecycle Lead

Wavenet; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Annual leave 25 days

Private medical coverage

Wavenet Academy

Job summary

Wavenet in the United Kingdom is seeking a Microsoft Lifecycle Specialist to own the operational governance of our Microsoft customer estate from onboarding through renewal and offboarding. You will manage licensing, tenant records, and lifecycle changes, working with Solutions & Strategy and internal teams to ensure accurate provisioning and governance.

You will analyse usage data for licensing optimisation, support renewals, incentives, and partner programme administration, with limited

Qualifications

• Experience in Microsoft CSP operations and M365 licensing.
• Experience managing subscriptions, renewals and commercial operations.
• Strong analytical and reporting capability, including advanced Excel.
• Excellent attention to detail and a strong process, controls and governance mindset.
• Ability to coordinate operational activity across multiple internal teams.
• Experience with Microsoft incentives, partner programmes, GDAP, CPOR and PAL.

Responsibilities

• Own the operational governance of Wavenet’s Microsoft customer estate from receipt of an accepted fulfilment instruction through onboarding, provisioning, in-life administration, renewal and offboarding.
• Accept validated fulfilment instructions from the Orders Desk and execute onboarding tasks.
• Establish and maintain accurate customer tenant, ownership, partner-association and delegated-administration records.
• Support approved tenant changes, migrations, mergers and acquisitions.
• Provision Microsoft licences and subscriptions following validated instructions from the Orders Desk.
• Administer approved additions, changes, renewals, reductions and cancellations.
• Maintain accurate subscription records and communicate completed changes to billing and finance.
• Investigate licensing or billing discrepancies using accurate lifecycle records.
• Analyse estate and usage data to provide licensing optimisation and white-space insights to Customer Success Managers and Account Managers.
• Execute approved cancellations and licence reductions.
• Coordinate removal of delegated administration and partner associations where appropriate.
• Maintain accurate offboarding records and elevate contractual, billing, data-retention or service-continuity risks.
• Maintain accurate renewal schedules and provide timely renewal information to Customer Success Managers and Account Managers.
• Administer approved renewals and minimise unintended attrition through proactive notification and effective governance.
• Identify and elevate renewal risks, exceptions and data issues.
• Maintain Partner Centre data and administer CPOR, PAL and other Microsoft partner associations.
• Track Microsoft incentives, rebates, co-op funding and customer eligibility, identifying missed opportunities.
• Coordinate submissions, evidence and reporting for Microsoft incentives, audits, designations and specialisations.
• Monitor capability score and partner programme compliance requirements.
• Produce Microsoft licensing, usage and consumption reporting across Microsoft 365, Copilot and Azure.
• Provide lifecycle, adoption and estate insights to Customer Success Managers and Account Managers.
• Administer agreed Microsoft-funded adoption programmes.
• Maintain clear lifecycle processes, operational controls and audit records.
• Identify recurring issues and opportunities to improve or automate lifecycle administration.
• Work with relevant internal teams to reduce errors, delays and manual intervention

Skills

Microsoft CSP operations

Microsoft 365 licensing

Analytical & reporting

Advanced Excel

Power BI

CRM experience (HubSpot)

GitHub/Partner Center basics

GDAP/CPOR/PAL knowledge

Azure/M365/Copilot models

Cross-team coordination

Tools

Power BI

HubSpot

Job description

Wavenet in the United Kingdom is seeking a Microsoft Lifecycle Specialist to own the operational governance of our Microsoft customer estate from onboarding through renewal and offboarding. You will manage licensing, tenant records, and lifecycle changes, working with Solutions & Strategy and internal teams to ensure accurate provisioning and governance.

You will analyse usage data for licensing optimisation, support renewals, incentives, and partner programme administration, with limited