Front Office Team Member

Peoplebank; Brentwood; Hybrid; GBP 20,000 - 24,000; Full time

Benefits offered by this job

IHG employee room benefit programme

Employee discounts on bedrooms

Free meals on duty

Free parking

Wellbeing support

Job summary

LGH Hotels Management is seeking a friendly Front Office Team Member to join our busy hotel in Brentwood. As the first point of contact for guests, you will welcome arrivals, handle check‑in and check‑out, answer questions and ensure a smooth start to every stay.

Working closely with colleagues across departments, you will maintain high standards of service, manage reservations, and keep guest information accurate. A positive, guest‑centric attitude and attention to detail are essential.

Qualifications

• Experience in hospitality or customer service preferred.
• Excellent communication and guest‑service skills.
• Ability to stay calm and organized in busy periods.
• Team player with a proactive attitude.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check‑in and check‑out experience.
• Respond to guest enquiries and concerns promptly to make guests feel valued.
• Manage reservations, phone calls and emails, and keep guest information accurate.
• Support admin tasks such as billing, records and reports with care and accuracy.
• Collaborate with hotel departments to ensure a seamless guest journey.

Skills

Guest service

Job description

We are looking for a friendly, motivated and guest‑focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive.

This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience.

You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do.

Key Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check‑in and check‑out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record‑keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well‑coordinated guest journey
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who:

• Enjoys working with people and takes pride in making others feel welcome and at ease
• Communicates clearly, kindly and confidently in a guest‑facing environment
• Stays calm and organised, even when things are busy
• Likes being part of a team and contributing to a positive, supportive workplace culture
• Understands that great hospitality is about connection, care and consistency
• Wants to develop their skills within a people‑focused hotel environment

Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all‑day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24‑hour room service and a well‑equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.