Front Office Team Member

LGH Hotel Management; Brook Street; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit

Shopping discounts

Eye care

Legal advice

Counseling services

Wellbeing support

Cycle to work

Free meals on duty

Free parking

Team recognition

24/7 support line

Job summary

LGH Hotel Management is seeking a friendly Front Office Team Member to warmly welcome guests, check them in and out, and act as the first point of contact during their stay. You will handle inquiries, reservations, and guest records with calm, attentive service to ensure a memorable experience.

Join a collaborative hotel team focused on guest satisfaction, with opportunities to grow in hospitality and contribute to a smooth guest journey across departments.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth check-in and check-out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard and supported
• Handle phone calls and emails, take reservations and manage guest information accurately
• Support administrative tasks such as billing, record-keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well-coordinated guest journey

Job description

We are looking for a friendly, motivated and guest-focused Front Office Team Member to join our hotel team. As the first point of contact for our guests, you will play a vital role in shaping how they feel from the moment they arrive. This role is all about helping people feel welcome, relaxed and cared for. Whether you are checking guests in, answering questions or supporting them throughout their stay, your calm approach, positive attitude and attention to detail will help create a smooth and memorable experience. You will be part of a supportive team where confidence, connection and collaboration matter. Working closely with colleagues across the hotel, you will help ensure everything runs smoothly behind the scenes while keeping the guest experience at the heart of everything you do., Whether you already have front office experience or are looking to grow your career in hospitality, if you have a genuine desire to help others and create positive experiences, we would love to hear from you.

• Welcome guests warmly and professionally, ensuring a smooth and reassuring check-in and check-out experience
• Respond to guest enquiries, requests and concerns promptly, helping guests feel heard, valued and supported
• Handle phone calls and emails, take reservations and accurately manage guest information
• Support administrative tasks such as billing, record-keeping and report generation with care and accuracy
• Work collaboratively with other hotel departments to ensure a seamless, well-coordinated guest journey

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at 'Marcos.' The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine. Marco's Italian also features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant's ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking