Front Office Manager

Klarent Hospitality Limited; Bristol; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Discounts on food & accommodations

Learning & progression

Friends & family rates

Employee assistance program

Leisure club access

Long service awards

Recognition awards

Refer a friend bonus

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

Klarent Hospitality Limited in the UK is seeking a Front Office Manager to lead the front desk team in a fast-paced hospitality environment. You will drive guest satisfaction, oversee staff performance, and maximise occupancy while promoting hotel services. Strong leadership and communication are essential, with experience in PMS systems and sales-focused operations.

The role offers progression within a growing UK group and a supportive, diverse workplace culture.

Qualifications

• Proven experience as a Front Office Manager or similar customer-facing role.
• Strong leadership, organizational, and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficient in MS Office and front desk software (PMS and ONQ).
• Ability to remain calm under pressure and solve problems effectively.
• High level of commercial awareness and sales capabilities.

Responsibilities

• Supervise and coordinate front office staff
• Ensure high levels of guest satisfaction through prompt and courteous service
• Evaluate levels of guest satisfaction and monitor trends, with focus on continuous improvement
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Manage scheduling, training, and performance of front office team
• Maintain office supplies and appearance of the front desk area
• Handle customer inquiries, feedback, and complaints professionally
• Prepare and manage budgets, reports, and other administrative tasks

Skills

Leadership

Organizational skills

Multitasking

Communication

MS Office

Front desk software

Tools

Property Management Systems

ONQ

Job description

• Supervise and coordinate front office staff
• Ensure high levels of guest or client satisfaction through prompt and courteous service
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Manage scheduling, training, and performance of front office team
• Maintain office supplies and appearance of the front desk area
• Handle customer inquiries, feedback, and complaints professionally
• Prepare and manage budgets, reports, and other administrative tasks

We have an exciting opportunity for a Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Proven experience as a Front Office Manager or in a similar customer-facing role
• Strong leadership, organizational, and multitasking skills
• Excellent verbal and written communication abilities
• Proficient in MS Office and front desk software (Property Management Systems and ONQ)
• Ability to remain calm under pressure and solve problems effectively
• High level of commercial awareness and sales capabilities

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided