MGR-FRONT DESK

Delta by Hotels by Marriott Peterborough; Peterborough; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Manager bonus scheme

Tips & gratuities

Meals on duty

Leisure club membership

Staff hotel discounts

Employee Assistance Program

BenefitHub access

Free parking

Life Assurance

Training & development

Job summary

Harri in Peterborough is seeking a Front Desk Team Leader to oversee daily operations, supervise the front desk staff, and ensure guest arrivals and departures run smoothly with the highest standards of service. You will champion guest experience and help drive loyalty during every stay.

You will lead a welcoming team, handle guest requests with professionalism, stay calm under pressure, and train colleagues in front office procedures.

Qualifications

• Experience in front office or hotel operations.
• Strong leadership skills to keep the team motivated and on top form.
• Ability to stay calm and collected under pressure.

Responsibilities

• Oversee daily Front Desk operations and supervise the team.
• Greet guests and manage check-ins/outs smoothly.
• Represent the hotel as a loyalty program champion.
• Handle guest requests with professionalism.
• Ensure every stay meets high service standards.

Skills

Leadership

Hospitality

Front office experience

Problem-solving

Calm under pressure

Job description

Are you a hospitality star who loves creating unforgettable first impressions? Do you thrive in a fast paced environment where no two days are the same? If so, we need YOU to lead our Front Desk Team!

Responsible for Front Desk daily operations and supervision of the Front Desk Team, leading the team while working with associates to carry out guest arrival and departure procedures, ensuring consistent delivery of the highest standards of service, striving to ensure guest and associate satisfaction whilst maximizing the financial performance of the department.

What you'll be doing:

• Representing the hotel as loyalty program champion
• Greeting guests with a smile and making them feel at home
• Leading and inspiring a fantastic front office team
• Keeping check-ins and check-outs smooth as silk
• Handling guest requests like a professional
• Ensuring every stay is nothing short of amazing

What we're looking for:

• A people-person with a passion for hospitality
• Experience in front office or hotel operations
• Strong leadership skills to keep the team motivated and on top form
• Problem-solving superpowers
• The ability to stay calm and collected

Why join us?

• Manager bonus scheme
• Tips and gratuities
• Meals on duty
• Leisure club membership
• Discounted rates on hotels worldwide
• Employee Assistance Program
• Free enrolment of BenefitHub - Access to unlimited deals of retailers and more
• Free parking
• Life Assurance
• Comprehensive training and development opportunities
• Work in a vibrant, friendly hotel where your ideas matter
• A fun, supportive team

Compensation: Competitive salary <i class="fa fa-info-circle" data-original-title="Plus Bonus & Tronc" tooltip-angular></i>