Front Office Manager

Klarent Hospitality Limited; West of England; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Learning and progression

Friends and family rates

Employee Assistance Program

Free parking

Staff meals on duty

Uniform provided

Job summary

Klarent Hospitality Limited is seeking a Front Office Manager to lead a busy front desk team in a fast-paced hotel environment. You will drive guest satisfaction, supervise staff, and coordinate operations across shifts.

Ideal candidates will have proven experience, strong leadership, and excellent communication, with a focus on upselling hotel services and maintaining a premium guest experience.

Qualifications

• Proven experience as a Front Office Manager or in a similar customer-facing role.
• Strong leadership, organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficient in MS Office and front desk software (Property Management Systems and ONQ).
• Ability to remain calm under pressure and solve problems effectively.
• High level of commercial awareness and sales capabilities.

Responsibilities

• Supervise and coordinate front office staff.
• Ensure high levels of guest or client satisfaction through prompt and courteous service.
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Manage scheduling, training, and performance of front office team.
• Maintain office supplies and appearance of the front desk area.
• Handle customer inquiries, feedback, and complaints professionally.
• Prepare and manage budgets, reports and other administrative tasks.

Skills

Leadership

Customer service

Communication

MS Office

Front desk software

Problem solving

Tools

Property Management Systems

ONQ

Job description

We have an exciting opportunity for a Front Office Manager to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Proven experience as a Front Office Manager or in a similar customer-facing role
• Strong leadership, organizational, and multitasking skills
• Excellent verbal and written communication abilities
• Proficient in MS Office and front desk software (Property Management Systems and ONQ)
• Ability to remain calm under pressure and solve problems effectively
• High level of commercial awareness and sales capabilities

The Role:

• Supervise and coordinate front office staff
• Ensure high levels of guest or client satisfaction through prompt and courteous service
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Manage scheduling, training, and performance of front office team
• Maintain office supplies and appearance of the front desk area
• Handle customer inquiries, feedback, and complaints professionally
• Prepare and manage budgets, reports, and other administrative tasks

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.