Metals Customer Account Specialist

Job Advert; Potters Bar; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

20 days' holiday plus bank holidays

On-site parking

Company pension

Christmas and summer events

Career progression opportunities

Job summary

OA is recruiting a Customer Service Advisor to join our client's team in Potters Bar. This varied, sales- and customer-focused role manages an allocated portfolio, handling enquiries, quotations and orders while working with Production, Purchasing, Quality, Warehouse and Despatch.

You’ll also develop specialist knowledge of metals, alloys, strip and wire products. The position is based in Potters Bar with Monday–Friday 9:00–17:00 hours.

Qualifications

• Experience in customer service or internal sales roles.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple customers and priorities.
• Experience using CRM or business systems.
• Commercially aware and customer-focused.

Responsibilities

• Act as the main contact for allocated customers, building relationships.
• Manage enquiries, quotations and orders from inquiry to delivery.
• Provide information on pricing, lead times, delivery and product requirements.
• Follow up quotations and grow existing accounts.
• Develop specialist knowledge of metals, alloys, strip and wire products.
• Maintain CRM with customer, quotation and order information.
• Collaborate with Production, Purchasing, Quality, Warehouse, Despatch and Finance to meet requirements.
• Monitor orders and flag delays early.
• Handle queries and complaints professionally and escalate when needed.
• Ensure quotations/orders meet specs, including materials and traceability.

Skills

Customer service

Communication

Attention to detail

Multitasking

CRM experience

Commercial awareness

Problem solving

Metals knowledge

Team player

Reliability

Tools

CRM software

Job description

OA is recruiting a Customer Service Advisor to join our client's team in Potters Bar. This varied, sales- and customer-focused role manages an allocated portfolio, handling enquiries, quotations and orders while working with Production, Purchasing, Quality, Warehouse and Despatch.

You’ll also develop specialist knowledge of metals, alloys, strip and wire products. The position is based in Potters Bar with Monday–Friday 9:00–17:00 hours.