Sales Executive

Osborne Appointments; Brookmans Park; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Holiday allowance

On-site parking

Company pension

Christmas and summer events

Career progression opportunities

Job summary

Osborne Appointments is recruiting a Sales Executive for our client, a family-owned precision metals business, to join their growing team in Potters Bar. You will act as the main contact for allocated customers, handle enquiries, quotations and orders from initial contact through delivery, and develop specialist knowledge of metals, alloys, strip and wire.

This office-based role offers Mon-Fri 9:00–17:00, with 20 days holiday rising to 25, a company pension, on-site parking and career

Qualifications

• Experience in customer service or sales-adjacent roles.
• Excellent written and verbal communication.
• Attention to detail with high accuracy.
• CRM or business systems experience.
• Commercially aware and customer-focused.

Responsibilities

• Act as the main point of contact for allocated customers, building strong and lasting relationships.
• Manage customer enquiries, quotations and orders from initial contact through to delivery.
• Provide accurate information on pricing, lead times, delivery and product requirements.
• Follow up quotations and identify opportunities to grow existing customer accounts.
• Develop specialist knowledge of assigned metals, alloys, strip and wire products.
• Maintain accurate customer, quotation and order information within the CRM.
• Work closely with Production, Purchasing, Quality, Warehouse, Despatch and Finance to ensure customer requirements are met.
• Monitor orders and identify potential delays or issues at the earliest opportunity.
• Handle customer queries and complaints professionally, taking ownership and escalating where appropriate.
• Ensure quotations and orders meet customer specifications, including material, tolerances, certification and traceability requirements.
• Follow company quality, data protection and health & safety procedures.

Skills

Customer service

Internal sales

Sales administration

Communication

Attention to detail

Multi-tasking

CRM experience

Commercial awareness

Problem solving

Metals knowledge

Team player

Job description

Sales Executive

OA are recruiting a Sales Executive to join our client's growing team in Potters Bar.

Our client is a family-owned precision metals business with over 85 years of trading history, supplying strip and wire to customers across the UK and Europe in the aerospace, defence, battery technology, automotive and medical sectors.

Location: Potters Bar

Hours: Monday-Friday, 9.00am-5.00pm, office based

Salary: £32,000-£35,000

Sales Executive Benefits

• 20 days' holiday plus bank holidays, increasing by 1 day per year to 25 days
• On-site parking
• Company pension
• Christmas and summer events
• Career progression opportunities

Sales Executive Key Responsibilities

• Act as the main point of contact for allocated customers, building strong and lasting relationships.
• Manage customer enquiries, quotations and orders from initial contact through to delivery.
• Provide accurate information on pricing, lead times, delivery and product requirements.
• Follow up quotations and identify opportunities to grow existing customer accounts.
• Develop specialist knowledge of assigned metals, alloys, strip and wire products.
• Maintain accurate customer, quotation and order information within the CRM.
• Work closely with Production, Purchasing, Quality, Warehouse, Despatch and Finance to ensure customer requirements are met.
• Monitor orders and identify potential delays or issues at the earliest opportunity.
• Handle customer queries and complaints professionally, taking ownership and escalating where appropriate.
• Ensure quotations and orders meet customer specifications, including material, tolerances, certification and traceability requirements.
• Follow company quality, data protection and health & safety procedures.

Sales Executive Skills & Experience

• Experience in customer service, internal sales, sales administration or a similar commercial role.
• Excellent written and verbal communication skills.
• Strong attention to detail and a high level of accuracy.
• The ability to manage multiple customers and competing priorities.
• Experience using CRM or business systems.
• A commercially aware and customer-focused approach.
• A proactive approach to problem-solving and the ability to take ownership.
• A willingness to develop technical knowledge of metals, alloys, strip and wire products.
• Professionalism, reliability and a strong team-working approach.
• Desirable: Experience within metals, engineering, manufacturing or precision materials, previous internal sales experience, CRM experience in a sales environment.