Mercure Tunbridge WellsHousekeeping Supervisor

Aimbridge EMEA; Pembury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Industry leading training and career发展

Staff discounts on hotel products and

Stream pay & savings tools

Employee assistance programme 24/7

Uncapped incentives for performance

Staff meals on duty

Free staff parking

Job summary

Mercure Tunbridge Wells is seeking a Housekeeping Supervisor to lead the housekeeping team under the Head Housekeeper. You will drive staff development, ensure efficient staffing, and maintain top-quality cleanliness across guest rooms and public areas to deliver a first-class guest experience.

Collaborating with Reception and Reservations, you will ensure daily operations meet business needs and uphold Aimbridge Hospitality's standards across a renowned hotel portfolio.

Qualifications

• Keen eye for detail to maintain cleanliness of guest rooms and common areas.
• Experience in training and developing a hospitality team with regular coaching.

Responsibilities

• Lead the housekeeping team under the Head Housekeeper.
• Coordinate with reception and reservations to meet daily operational needs.
• Maintain high standards of cleanliness and guest comfort.
• Uphold brand standards and deliver an exceptional guest experience.

Skills

Attention to detail

Management skills

Time management

Communication skills

Guest experience focus

Job description

As Housekeeping Supervisor you will work closely with the Head Housekeeper by leading the housekeeping team and being a key member of the Hotel's Management team. You will display a proactive and innovative approach to skill development and enhancement in your team while accurately assessing needs of the business in terms of staffing and ensure that a high standard of cleanliness is maintained and monitored throughout the hotel. You'll co-ordinate constructively with both reception and reservations so that the day-to-day operational requirements are successfully delivered. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Management skills: You'll play a key part in training and developing the team to ensure that they have the necessary skills and knowledge to provide excellent guest service. This includes providing regular feedback and coaching to staff members.
• Time management skills: in this busy role, you must be able to manage your time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

Mercure Tunbridge Wells 8 Tonbridge Road, Penbury, Royal Tunbridge Wells, Kent, TN2 4QL

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking