Food and Beverage Assistant

Aimbridge EMEA; Gloucester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Training and development

Hotel discounts

Stream savings

Employee assistance programme

Incentives

Staff meals

Job summary

Aimbridge EMEA is seeking a Food and Beverage Assistant to deliver a first-class dining experience. You will greet guests, take orders, serve food and drinks, and handle payments while upholding Aimbridge's four pillars: People, Product, Guest, Performance.

The role emphasizes strong customer service, teamwork, attention to detail, and flexibility to work varied shifts including nights, weekends and holidays. Training and staff benefits are provided as part of the Aimbridge Hospitality group.

Qualifications

• Passion for delivering an exceptional guest experience aligned to the brand standards.
• Strong communication skills and ability to engage with guests professionally.
• Ability to work well in a team and support colleagues across the hotel.
• Attention to detail and ability to keep the dining area clean and organised.
• Flexibility to work varying shifts, including nights, weekends and holidays.

Responsibilities

• Greet guests, take orders, serve food and drinks, and handle payments.
• Maintain a clean, organised dining area and restock supplies.
• Assist with food preparation as needed and support other staff.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Flexibility

Job description

As Food and Beverage Assistant you'll be responsible for ensuring that guests have a positive, first class dining experience. You'll greet guests, take orders, serve food and drinks, and handle payments. You'll be responsible for maintaining a clean and organised dining area, restocking supplies, and assisting with food preparation as needed whilst working agilely to support the rest of the wider business. Excellent customer service skills and attention to detail are essential for this role and you'll always work with Aimbridge's four pillars of Food and Beverage in mind: People, Product, Guest, Performance.

• Food and Beverage experience isn't essential for this role, but to be successful, you will be passionate about providing an exceptional guest experience and living through our brand standards
• You'll have strong communication skills and the ability to engage with guests in a friendly and professional manner
• An ability to work well in a team and collaborate with other staff members to provide excellent service to guest, being agile in your ability to support colleagues across the hotel
• Attention to detail and ability to maintain a clean and organised dining area
• Flexibility to work varying shifts, including nights, weekends and holidays.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

Mercure Gloucester, Bowden Hall Hotel Bondend Lane, Upton St Leonards, Gloucester, Gloucestershire, GL4 8ED

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty