Housekeeping Supervisor- 40 Hour Contract

Hilton-Garden-Inn-Hotel; Birmingham; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Leadership training

Hotel discounts

Stream pay access

Employee assistance program

Incentives

Sick pay

Staff meals on duty

Gym access

Résumé du poste

Aimbridge Hospitality EMEA is seeking a Housekeeping Supervisor in Birmingham to lead the housekeeping team under the Head Housekeeper and uphold our high standards of cleanliness.

You will coordinate with reception and reservations to ensure smooth daily operations and deliver first-class guest experiences. The role requires attention to detail, strong leadership, and excellent communication to support our brand standards.

Qualifications

• Attention to detail to ensure guest rooms and public areas are clean, tidy, and well-maintained.
• Strong management and coaching skills to develop the housekeeping team.
• Effective time management to ensure rooms are cleaned within schedules.
• Excellent communication with staff and guests to meet requests and inquiries.
• Passionate about delivering an exceptional guest experience aligned with brand standards.

Responsabilités

• Lead the housekeeping team under the Head Housekeeper and drive high cleanliness standards.
• Coordinate with reception and reservations to support day-to-day operations.
• Foster proactive skill development and performance improvements within the team.

Description du poste

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Company sick pay - Giving you piece of mind when you need it the most
• Staff meals on duty
• Access to hotel gym facilities

A day in the life of...

As Housekeeping Supervisor you will work closely with the Head Housekeeper by leading the housekeeping team and being a key member of the Hotel's Management team. You'll display a proactive and innovative approach to skill development and enhancement in your team while accurately assessing needs of the business in terms of staffing and ensure that a high standard of cleanliness is maintained and monitored throughout the hotel. You'll coordinate constructively with both reception and reservations so that the day-to-day operational requirements are successfully delivered.

You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Management skills: You'll play a key part in training and developing the team to ensure that they have the necessary skills and knowledge to provide excellent guest service. This includes providing regular feedback and coaching to staff members.
• Time management skills: in this busy role, you must be able to manage your time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'