Mercure Tunbridge WellsHousekeeping Attendant

Aimbridge EMEA; Pembury; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts portfolio wide

Stream pay

Employee assistance programme

Uncapped incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Housekeeping Attendant to support our Mercure Tunbridge Wells property in the United Kingdom. You will clean guest bedrooms and bathrooms, launder linen, replenish amenities, and ensure COSHH and health & safety standards are followed to uphold our brand's guest-service level.

You will work in a fast-paced environment, communicating effectively with hotel staff and guests.

Qualifications

• Must be able to maintain high standards of cleanliness and presentation.
• Ability to respond professionally to guest requests and inquiries.
• Demonstrates a proactive approach to delivering an exceptional guest experience.
• Follows brand and health & safety procedures at all times.

Responsibilities

• Clean guest bedrooms and bathrooms to required standards.
• Launder and manage linen as needed and replenish amenities.
• Maintain tidy common areas and report maintenance requirements.
• Adhere to health & safety, COSHH, and fire procedures; support a first-class guest stay.

Skills

Attention to detail

Time management

Communication skills

Guest experience

Job description

As a Housekeeping Attendant, you will play a key part in providing an exceptional welcome to our Guests ensuring they are looked after and attended to in a timely and professional manner. You will clean guest bedrooms and bathrooms and ensure linen is laundered and amenities are replenished. Complying fully with all regulations relating to Health & Safety, Food Handling, Fire Procedures and COSHH and ensuring that the hotel's reputation for excellent customer service is upheld. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Time management skills: in this busy role, must be able to manage their time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

Mercure Tunbridge Wells 8 Tonbridge Road, Penbury, Royal Tunbridge Wells, Kent, TN2 4QL

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking