Housekeeping Supervisor

Interstate Europe Hotels & Resorts; Tunbridge Wells; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts portfolio wide

Stream pay scheme

Employee assistance programme

Uncapped incentives

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Housekeeping Supervisor to lead the housekeeping team and contribute to the hotel’s management. You’ll drive cleanliness, staff development, and proactive coordination with front-of-house to meet daily needs and deliver a memorable guest stay.

You will train staff, monitor standards, and ensure top-quality service that aligns with brand values and guest expectations across the property.

Qualifications

• Attention to detail is essential to keep guest rooms and public areas immaculate.
• Experience in training and developing a housekeeping team.
• Ability to coordinate with reception and reservations to meet daily needs.
• Strong time management to complete rooms within set timeframes.
• Excellent communication with staff and guests to ensure high service standards.

Responsibilities

• Lead the housekeeping team and support the Head Housekeeper.
• Ensure a high standard of cleanliness across all areas of the hotel.
• Coordinate with reception and reservations for daily operations.
• Provide regular coaching and feedback to staff to improve service.
• Maintain brand standards and deliver an exceptional guest experience.

Skills

Attention to detail

Management skills

Time management

Communication skills

Guest experience

Job description

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free staff parking

A day in the life of…

As Housekeeping Supervisor you will work closely with the Head Housekeeper by leading the housekeeping team and being a key member of the Hotel’s Management team. You will display a proactive and innovative approach to skill development and enhancement in your team while accurately assessing needs of the business in terms of staffing and ensure that a high standard of cleanliness is maintained and monitored throughout the hotel. You’ll co-ordinate constructively with both reception and reservations so that the day-to-day operational requirements are successfully delivered.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Management skills: You’ll play a key part in training and developing the team to ensure that they have the necessary skills and knowledge to provide excellent guest service. This includes providing regular feedback and coaching to staff members.
• Time management skills: in this busy role, you must be able to manage your time effectively to ensure that all rooms are cleaned within the allotted timeframe.
• Communication skills: You should be able to communicate effectively with other hotel staff and guests, including receiving and responding to guest requests and inquiries.
• Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’