Mercedes-Benz Trainee Service Advisor

Sytner Group; Sunderland; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Maternity/Paternity Pay

Adoption Pay

Career Development

Long service recognition

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner Group is seeking a motivated Trainee Service Advisor at Mercedes-Benz of Sunderland to handle booking calls, schedule appointments and deliver excellent customer service. You will support Service Advisors and act as the vital link between customers and the workshop.

This fast-paced role emphasizes customer care, learning, and progress, with full in-house and manufacturer training. Weekend patterns may be involved as part of flexible scheduling.

Qualifications

• Candidates should be willing to learn and progress with full training offered.
• Strong organisational and administrative skills with attention to detail.
• Customer-focused approach and good communication abilities.
• Experience with Kerridge is advantageous but not essential.

Responsibilities

• Handle inbound and outbound booking calls and schedule customer bookings.
• Provide clear information and ensure exceptional service throughout the call.
• Support Service Advisors and act as a link between customers and workshop.
• Keep customers informed during vehicle service and liaise with technicians.
• Deliver professional and friendly service, building rapport with customers.

Skills

Willingness to learn

Customer service

Organisational skills

Administrative skills

Attention to detail

Communication skills

Kerridge experience

Tools

Kerridge

Job description

About the role

An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Mercedes-Benz of Sunderland.

A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey.

Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services.

This is a fast-paced role where customer care always comes first. You’ll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times.

Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service.

About you

We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from Mercedes Benz.

Ideally, you will have strong organisational and administrative skills, excellent attention to detail and a customer-focused approach. A background in customer service, particularly in a busy or call-handling environment, would be beneficial. Experience with Kerridge would be an advantage but is not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.