Trainee Service Advisor – Booking & Customer Care

Sytner; Houghton-le-Spring; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday entitlement

Maternity/Paternity pay

Career development

Long service recognition

Car schemes discounts

High street discounts

Gym discounts

Cycle to work

Volunteering day

Job summary

Sytner Group is recruiting a Trainee Service Advisor for Mercedes-Benz of Sunderland. You will manage booking calls, schedule customer appointments and support the service team to deliver a seamless customer journey.

The role emphasizes customer care, clear communication and the ability to liaise with technicians to monitor progress. Training comes from an in-house Learning & Development team and Mercedes-Benz manufacturer programs.

Qualifications

• Willingness to learn and progress; full training provided.
• Strong organisational and administrative skills with attention to detail.
• Customer-focused approach, prior call-handling experience beneficial.

Responsibilities

• Manage inbound and outbound booking calls and schedule customer bookings.
• Support Service Advisors and act as link between customers and workshop.
• Provide clear information and ensure a professional, friendly experience.

Skills

Customer service

Call handling

Organisation

Attention to detail

Communication

Kerridge

Tools

Kerridge

Job description

Sytner Group is recruiting a Trainee Service Advisor for Mercedes-Benz of Sunderland. You will manage booking calls, schedule customer appointments and support the service team to deliver a seamless customer journey.

The role emphasizes customer care, clear communication and the ability to liaise with technicians to monitor progress. Training comes from an in-house Learning & Development team and Mercedes-Benz manufacturer programs.