Mercedes-Benz Trainee Service Advisor

Sytner Group; North East; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Enhanced Holiday Entitlement

Industry-leading Maternity, Paternity

Career Development

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer day

Job summary

Sytner Group, at Mercedes-Benz of Sunderland, is seeking a motivated Trainee Service Advisor to join our team. You will manage inbound and outbound booking calls, schedule customer bookings, provide clear information and ensure an exceptional level of service throughout the customer journey.

You will support our Service Advisors, act as the vital link between customers and the workshop, keep customers informed on service progress and liaise with technicians to ensure timely completion.

Qualifications

• Willingness to learn and progress with full training provided in-house and by the manufacturer.
• Strong organisational and administrative skills with good attention to detail.
• Customer-focused approach and experience in busy or call-handling environments is beneficial.

Responsibilities

• Manage inbound and outbound booking calls and schedule customer bookings.
• Provide clear information and ensure an exceptional level of service to callers.
• Support Service Advisors and act as the link between customers and the workshop.
• Keep customers informed about service progress and liaise with technicians and workshop control.
• Offer confident advice on products and services and maintain a professional, friendly experience.
• Role may include weekend shifts to maintain high service levels.

Skills

Organisational skills

Administrative skills

Customer-focused

Attention to detail

Tools

Kerridge

Job description

About The Role

Candidates should take the time to read all the elements of this job advert carefully. An excellent opportunity has become available for a motivated Trainee Service Advisor to join our team at Mercedes-Benz of Sunderland. A key part of this role is managing both inbound and outbound booking calls. You will be responsible for scheduling customer bookings, providing clear information and ensuring every caller receives an exceptional level of service. These calls will form a part of your daily responsibilities and are essential to delivering a smooth customer journey. Alongside this, you will support our Service Advisors to provide outstanding customer care and act as the vital link between our customers and the workshop. You will keep customers informed throughout their vehicle service, answer any questions they may have and liaise closely with technicians and workshop control to monitor vehicle progress and ensure timely completion. You will also be able to give clear and confident advice on our products and services. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs and deliver a professional and friendly experience at all times. Sytner Trainee Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we deliver the highest possible levels of service.

About You

We welcome applications from individuals with the willingness to learn and progress, even if you have no previous experience. Full training is provided through our dedicated in-house Learning & Development team, as well as exceptional manufacturer training from Mercedes Benz. Ideally, you will have strong organisational and administrative skills, excellent attention to detail and a customer-focused approach. A background in customer service, particularly in a busy or call-handling environment, would be beneficial. Experience with Kerridge would be an advantage but is not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.