Trainee Service Advisor - Flexible Hours & Full Training

Sytner Group Limited; Pelaw; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Enhanced Holiday Entitlement 33 days

Maternity / Paternity / Adoption Pay

Career Development

Long Service recognition every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day paid voluntary/community work

Résumé du poste

Sytner Group Limited is hiring a Trainee Service Advisor for Mercedes-Benz of Sunderland. The role centres on managing inbound and outbound booking calls, scheduling customer bookings, and delivering excellent service to every caller.

You will support Service Advisors and act as the vital link between customers and the workshop, keeping clients informed on service progress. This fast-paced role emphasises customer care and building rapport to understand needs, with full training provided by our

Qualifications

• Strong organisational and administrative skills.
• Customer-focused with a proactive approach.
• No prior experience required; full training provided through in-house Learning & Development and manufacturer training.

Responsabilités

• Handle inbound and outbound booking calls and schedule customer appointments.
• Support Service Advisors and act as the link between customers and the workshop.
• Keep customers informed on vehicle service progress and provide clear, confident product information.

Connaissances

Organisational skills

Administrative skills

Customer service

Kerridge experience (advantage)

Description du poste

Sytner Group Limited is hiring a Trainee Service Advisor for Mercedes-Benz of Sunderland. The role centres on managing inbound and outbound booking calls, scheduling customer bookings, and delivering excellent service to every caller.

You will support Service Advisors and act as the vital link between customers and the workshop, keeping clients informed on service progress. This fast-paced role emphasises customer care and building rapport to understand needs, with full training provided by our