Mental Health Support Worker

Vetro Recruitment; Newport; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Induction training

Clinical supervision

Community-focused role

Job summary

Vetro Recruitment seeks a dedicated Mental Health Support Worker in Newport to help individuals transition from secure or residential settings to independent living in Newport and the Gwent region. You will provide direct person-centred support and assist in daily living skills, budgeting, tenancy management, and routine establishment.

The role requires a full UK driving licence and the ability to travel across Newport and the Gwent region.

Qualifications

• Proven frontline support experience with individuals with complex mental health needs or challenging behaviours.
• Full UK driving licence and access to a vehicle to travel across Newport and the Gwent region.
• Flexibility to work a 6-week rolling rota covering day shifts, evenings, weekends and night shifts.
• Strong relational skills and ability to build trusting therapeutic relationships while maintaining boundaries.

Responsibilities

• Provide direct person-centred support for daily living skills (budgeting, tenancy management, meals, routines).
• Support community integration by escorting to appointments and facilitating activity participation.
• Contribute to care and treatment planning by attending reviews and helping articulate goals.
• Offer emotional regulation and crisis support using SCM principles to manage distress.
• Embed PIE standards across support activities.
• Maintain accurate records and escalate safeguarding concerns.
• Assist with outcome measurement and gathering feedback for service improvement.
• Participate in team handovers, clinical supervision and reflective practice.

Skills

Frontline support experience

Full UK driving licence

Job description

Job Title

Mental Health Support Worker

Location

Newport, South Wales

Salary

£30,000per annum

Employment Type

Full-time,

Job Description

We are seeking a dedicated Mental Health Support Worker to join our servicein Newport. This frontline role offers the opportunity to make a meaningful difference in the local community by supporting individuals transitioning from secure or residential hospital settings into independent living within Newport and the wider Gwent area.

Key Responsibilities

• Providing direct person-centred support to service users, assisting with daily living skills such as budgeting, tenancy management, meal planning, and establishing routines.
• Supporting community integration by escorting service users to appointments across Newport and facilitating participation in local activities.
• Contributing to care and treatment planning by attending reviews and helping service users articulate their goals and exercise choice.
• Offering emotional regulation and crisis support using Structured Clinical Management (SCM) principles to help individuals manage distress and de-escalate crises.
• Embedding Psychologically Informed Environment (PIE) standards across all support activities.
• Maintaining accurate record-keeping and promptly escalating safeguarding concerns.
• Assisting with outcome measurement and gathering feedback to support continuous service improvement.
• Participating in team handovers, clinical supervision, and reflective practice sessions.

Requirements & Qualifications

• Proven frontline support experience supporting individuals with complex mental health needs or challenging behaviours.
• A full UK driving licence and access to a vehicle to travel across Newport and the Gwent region.
• Flexibility to work a 6-week rolling rota covering day shifts, evenings, weekends, and night shifts.
• Strong relational skills with the ability to build trusting, therapeutic relationships while maintaining professional boundaries.
• High emotional intelligence, resilience, and excellent communication skills when working with individuals in distress.
• Ability to adapt proactively to changing priorities and work independently or as part of a team.

Desirable

• Knowledge of local health services, social care routes, and third-sector support networks in Newport and South Wales.
• Familiarity with Trauma-Informed Care, Adverse Childhood Experiences (ACEs), and Psychologically Informed Environments (PIE).
• Welsh language skills (spoken or written) are an asset.

Benefits & Work Environment

• Competitive salary with regular pay reviews.
• Ongoing training, including full induction in Structured Clinical Management and PIE principles.
• Supportive team environment with clinical supervision and reflective practice sessions.
• Opportunity to work in a community-focused setting within Newport and the Gwent region.

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer, and decisions are made on merit alone.