Mental Health Clinical Support Coordinator

NHS Professionals; Ipswich, Bury St Edmunds; On-site; GBP 16,000 - 23,000; Full time

Job summary

NHS Professionals is seeking a Clinical Support Team Administrator to provide essential secretarial and administrative support across clinical services in the Norfolk and Suffolk NHS Foundation Trust locality. The role involves secretarial tasks, diary management, and handling patient referrals within a Mental Health context.

Two Ipswich/Bury St Edmunds sites are listed with standard 37.5-hour weeks. Start ASAP with an end date of roughly 3–6 months.

Qualifications

• Strong administrative experience.
• Ability to handle difficult conversations as the postholder will be dealing with calls in Mental Health setting.

Responsibilities

• Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
• Use electronic systems to input and access information as required by the clinical multidisciplinary team.
• Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
• Liaise with clinical team members in relation to urgent referrals or other emergencies.
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
• Take and process minutes for teams (across the Locality).
• Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
• Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
• Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
• Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
• Provide cover for other administrative staff during holidays and sickness, across the Locality.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
• Be responsive, adaptable and flexible to working across the locality bases.
• Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

Skills

Strong administrative experience

Handling difficult conversations

Job description

NHS Professionals is seeking a Clinical Support Team Administrator to provide essential secretarial and administrative support across clinical services in the Norfolk and Suffolk NHS Foundation Trust locality. The role involves secretarial tasks, diary management, and handling patient referrals within a Mental Health context.

Two Ipswich/Bury St Edmunds sites are listed with standard 37.5-hour weeks. Start ASAP with an end date of roughly 3–6 months.