Menswear Brand Lead & Customer Experience Coach

SELFRIDGES; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Job summary

Selfridges in Birmingham seeks a Brand Specialist (Supervisor) for Menswear, Casual. This full-time role involves training peers, driving sales through product knowledge, and delivering exceptional customer service across a flexible 37.5-hour week.

You will manage customer relationships, support brand storytelling, and uphold store standards with a collaborative, shopkeeper mindset. The ideal candidate demonstrates strong communication, knowledge of the menswear market, and leadership within a

Qualifications

• You will be set sales, CRM, and NPS targets.
• Excellent communicator with product passion and brand training ability.
• Well informed about competitors and market trends.
• Known to be a sales and service expert.
• Collaborative with colleagues and brand partners to share updates.

Responsibilities

• Deliver exceptional service and handle complaints to create a memorable experience.
• Motivate and train colleagues about the brand, stories of newness and exclusives to drive sales.
• Take responsibility for tasks beyond the role and identify opportunities to improve service and standards.
• Follow health, safety and stock-security procedures to prevent loss.
• Be flexible across departments and adapt to daily challenges while maintaining service excellence.
• Build and nurture your client base through personal, proactive customer relationships.

Skills

Sales & service

Brand knowledge

Communication

Leadership

Training

CRM

NPS targets

Tools

CRM

Job description

Selfridges in Birmingham seeks a Brand Specialist (Supervisor) for Menswear, Casual. This full-time role involves training peers, driving sales through product knowledge, and delivering exceptional customer service across a flexible 37.5-hour week.

You will manage customer relationships, support brand storytelling, and uphold store standards with a collaborative, shopkeeper mindset. The ideal candidate demonstrates strong communication, knowledge of the menswear market, and leadership within a