Menswear Client Concierge & Design Specialist

Selfridges; England; On-site; GBP 21,000 - 28,000; Full time

Job summary

Selfridges is seeking a Client Consultant for Menswear Designer who excels in building client relationships and delivering a personalised luxury shopping experience. You will identify and connect with clients in the department, extend service beyond selling, and contribute to a seamless store journey.

You will stay ahead of trends, maintain product knowledge, and collaborate with Brand Partners to elevate customer experiences while preserving top retail standards.

Qualifications

• Strong clienteling skills and a flair for personalised service.
• Ability to identify client needs and convert interactions into relationships.

Responsibilities

• Create memorable experiences by identifying and connecting with potential clients.
• Work with the team to deliver an exceptional customer experience across the department.
• Build and nurture a client book with personalised updates on products and experiences.
• Support seamless store navigation and collaboration with Brand Partners.
• Manage feedback to continually raise service and retail standards.
• Stay informed on latest trends and product knowledge for your division.

Skills

Clienteling

Upselling

Customer service

Product knowledge

Job description

Selfridges is seeking a Client Consultant for Menswear Designer who excels in building client relationships and delivering a personalised luxury shopping experience. You will identify and connect with clients in the department, extend service beyond selling, and contribute to a seamless store journey.

You will stay ahead of trends, maintain product knowledge, and collaborate with Brand Partners to elevate customer experiences while preserving top retail standards.