Brand Specialist Supervisor: Lead Training & Luxury Sales

SELFRIDGES; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Selfridges Brand Specialist (Supervisor) - KHAITE, Accessories is seeking a dynamic professional to deliver exceptional customer service, share product knowledge, and train and motivate the team in brand stories and exclusives.

You will nurture client relationships and uphold Selfridges standards, while replenishing stock and collaborating across departments to sustain sales excellence in a fast-paced retail environment.

Qualifications

• All over the numbers—you will be set sales, CRM and NPS targets and will have the curiosity to learn more.
• A great communicator and brand ambassador who can deliver inspiring brand training to the team.
• Well informed and aware of competitor activity to help drive differentiation.
• Known to be a sales and service expert with a customer-first mindset.
• Collaborative—will keep your brand partner and team informed about successes, challenges and feedback.
• Approachable leader, invested in your wider team and available for coaching and requests.
• A proud shopkeeper who replenishes stock and upholds Selfridges standards.
• An example of our values, a trusted and respected colleague.

Responsibilities

• Deliver exceptional service to customers by sharing product knowledge, creating a memorable experience and effectively managing complaints.
• Inspire and motivate colleagues by sharing brand stories, newness, exclusives and training to drive sales.
• Own responsibilities beyond the role, identify opportunities to improve business, customer service and retail standards.
• Follow health and safety and security procedures to prevent stock loss and ensure a safe environment.
• Adapt to daily challenges and be flexible across departments while maintaining service excellence.
• Build and develop your own client base through outstanding personal service.

Skills

Customer service

Brand training

Communication

Sales knowledge

Job description

Selfridges Brand Specialist (Supervisor) - KHAITE, Accessories is seeking a dynamic professional to deliver exceptional customer service, share product knowledge, and train and motivate the team in brand stories and exclusives.

You will nurture client relationships and uphold Selfridges standards, while replenishing stock and collaborating across departments to sustain sales excellence in a fast-paced retail environment.