Member Support Team Lead — Elevate Member Experience

David Lloyd Clubs Ltd; Hounslow; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Free Club Membership for you and your

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training.

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Clubs Ltd in the United Kingdom is seeking a passionate Membership Support Team Leader to join our premium health and wellness group. You will lead a team of Member Support Advisors, ensure top-tier service, and report to the Member Support Operations Manager.

The role requires strong customer service, proven leadership, and the ability to handle escalated queries. Shifts vary, including mornings, evenings and weekends, with opportunities for career progression and employee benefits.

Qualifications

• Exceptional customer service skills.
• Strong leadership and people-management experience.
• Excellent organisational skills and commercial acumen.
• Empathetic approach to resolving member queries.

Responsibilities

• Lead and develop the Member Support Advisors team.
• Monitor performance and drive KPI delivery.
• Resolve high-level escalated member queries.
• Manage shifts and schedule coverage.

Skills

Customer service

Leadership

Organisation

Empathy in service

Job description

David Lloyd Clubs Ltd in the United Kingdom is seeking a passionate Membership Support Team Leader to join our premium health and wellness group. You will lead a team of Member Support Advisors, ensure top-tier service, and report to the Member Support Operations Manager.

The role requires strong customer service, proven leadership, and the ability to handle escalated queries. Shifts vary, including mornings, evenings and weekends, with opportunities for career progression and employee benefits.