Membership Advisor - Grove Park, London

Bannatyne Group; Grove Park; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Complimentary meals

Free gym membership

Discounted spa goods

Discounted meals & beverages

Flexible schedule

Career development training

Mental health support

Staff awards & bonuses

28 days annual leave

Discounted entertainment

Job summary

Bannatyne Group is seeking a dynamic Membership Advisor in the Grove Park area to promote memberships and deliver an excellent member experience. You will conduct tours, handle sign-ups, process contracts, and contribute to achieving sales targets while collaborating with fitness and service teams.

The role requires strong communication and interpersonal skills, flexibility to work weekends, and a customer-focused approach to drive membership growth and satisfaction across our UK facilities.

Qualifications

• Sales experience or customer service background preferred.
• Ability to promote memberships via tours, presentations and follow-ups.
• Excellent interpersonal and communication skills with a customer-focused approach.
• Strong organisational and multitasking abilities to manage sign-ups and records.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Promote and sell memberships through tours, presentations and follow ups with prospective members.
• Conduct engaging tours of the club and highlight features and benefits.
• Achieve and exceed sales targets by identifying and pursuing new business opportunities.
• Handle inquiries, appointments and follow-up calls in a professional and timely manner.
• Manage the membership sign up process, including contracts and data entry in the system.
• Maintain accurate membership records and ensure confidentiality.
• Assist with administrative tasks such as reports and sales metrics.
• Collaborate with fitness and customer service teams to ensure smooth onboarding and retention.
• Participate in member retention activities and promote club programs and events.

Skills

Sales

Customer service

Interpersonal skills

Communication

Organisation

Multitasking

KPI driven

Self-starter

Teamwork

Education

No formal education required

Tools

CRM system

Job description

Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our states of the art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base. Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Membership Advisor:

• Promote and sell memberships through tours, presentations and follow ups with prospective members.
• Conduct engaging and informative tours of the club, highlighting key features and benefits.
• Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
• Provide a welcoming and informative experience for all potential and new members.
• Handle inquiries, appointments and follow up calls in a professional and timely manner.
• Manage the membership sign up process, including completing contracts, entering data into the membership system and processing payments.
• Maintain accurate and up to date membership records and ensure confidentiality of member information.
• Assist with administrative tasks such as preparing reports and tracking sales metrics.
• Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
• Participate in member retention activities, such as welcome calls, and satisfaction surveys, to enhance member engagement and loyalty
• Promote club programs, services and events to current and prospective members.
• Attend weekly video hangouts to discuss KPI performance in absence of a Sales Manager.
• Good organisational and multitasking abilities.
• The ability to think outside the box and be a self starter with your own initiative.
• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• The ability to establish rapport, build trust and demonstrate credibility.
• The ability to work to deadlines and be KPI driven.
• Ability to work flexible hours, including weekends and holidays.

It would be desirable if you had previous experience in a sales, customer service or fitness environment along with strong sales and negotiation skills with a proven track record of achieving targets. It would be advantageous if you had a degree or qualification in sales, marketing or a related field.