Membership Support Advisor - Heston

David Lloyd Group; Hounslow; Remote; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

Free Club Membership for you and your

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand!

Benefits Suite access

Job summary

David Lloyd Group in Heston is seeking a Membership Support Advisor to handle member queries across chat, phone and email. You will process membership requests, provide timely responses and ensure excellent service from our hub in Heston.

Working hours are 9:00–17:00 or 10:00–18:00, and the role is fully office-based. Benefits include free club membership for you and family and discounts on food, drinks, and activities.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Excellent communication and organisation skills.
• Ability to thrive in a fast-paced environment and hit targets.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership queries accurately and efficiently.
• Engage with members to deliver high-quality service.

Skills

Outbound calling

Customer queries

Communication

Organisation

Job description

## Membership Support Advisor - HestonApplylocations: Heston: Membership UKtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 1, 2026 (13 days left to apply)job requisition id: JR011635£28,496 pa**Would you like to join Europe’s leading premium health and wellness group?**Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.Based at a hub within our Heston David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.*\\*This is an on site role, located at our Heston membership hub\\****We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential**Our perks:* Free Club Membership for you and your family!* 50% Discount on food and drinks.* Discounts on Swimming, Tennis Lessons, and Personal Training.* Opportunities for Career Advancement through internal training and development.* Wagestream App: Get paid on demand!* Access to our Benefits Suite.About you:* Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable* Exceptional customer service skills* A drive to hit targets* Resilient with the ability to thrive in a fast-paced environment* Excellent communication and organisation skills* You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.**Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!**Heston, Membership UK