Membership Support Advisor - Glasgow

David Lloyd Leisure Ltd.; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free club membership

Food and drinks discount

Swimming discount

Tennis lessons discount

Personal training discount

Wagestream pay on demand

Benefits suite access

Job summary

David Lloyd Leisure Ltd. in Glasgow is seeking a dedicated Membership Support Advisor to handle member queries across chat, phone and email. You will process requests quickly, ensuring accuracy and exceptional service within a busy Glasgow hub.

The role is full-time and office-based, with shift options (9:00–17:00 or 10:00–18:00). You will contribute to a friendly, high-performing team and help members feel valued and supported.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Exceptional customer service skills are required.
• A drive to hit targets and stay motivated in a fast-paced environment.
• Resilient with the ability to thrive under pressure.
• Excellent communication and organisational skills.

Responsibilities

• Handle member queries via Chat, Telephone, and Email as part of the Member Support team.
• Process membership queries accurately and efficiently and provide high-quality service.
• Engage with members to deliver a positive, helpful experience.
• Work from the Glasgow West End hub on a full-time basis with standard office hours (9:00–17:00 or 10:00–18:00).

Skills

Outbound calling

Customer service

Target driven

Resilience

Communication

Organisation

Job description

## Membership Support Advisor - GlasgowApply: Glasgow West End: Full time: Posted Today: End Date: October 21, 2026 (12 days left to apply): JR015618£27,040**Would you like to join Europe’s leading premium health and wellness group?** Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor *-* Glasgow to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Based at a hub within our Glasgow West End David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern. *\\*This role is located at our Glasgow West End membership hub\\** **We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential** Our perks:* Free Club Membership for you and your family!* 50% Discount on food and drinks.* Discounts on Swimming, Tennis Lessons, and Personal Training.* Opportunities for Career Advancement through internal training and development.* Wagestream App: Get paid on demand!* Access to our Benefits Suite. About you:* Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable* Exceptional customer service skills* A drive to hit targets* Resilient with the ability to thrive in a fast-paced environment* Excellent communication and organisation skills* You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based. **Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!**