Membership Support Advisor

David Lloyd Leisure; Hyde Ash; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Career advancement through internal培训

Wagestream App

Benefits Suite Access

Job summary

David Lloyd Leisure is seeking a Membership Support Advisor to handle member queries across Chat, Telephone and Email from a hub-based club location in Stretford, Herefordshire. The role requires delivering timely, accurate responses and outstanding service while working five days out of seven, including mornings, mids and evenings, with one weekend in three.

You will join a team dedicated to exceptional customer service and a culture of belonging, with perks such as free club membership for you

Qualifications

• Exceptional customer service skills.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Good with administration with a keen eye for attention to details.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to deliver high quality service.

Skills

Exceptional customer service

Resilient

Excellent communication

Attention to detail

Job description

Membership Support Advisor

Location: Stretford, Herefordshire, GB, HR6 0

Availability: Any

Job Description

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone, and Email. You will then process these membership queries in a timely, accurate, and efficient manner and actively engage with our members to give the best possible quality and service.

Working from a hub in our David Lloyd Club, you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven, including mornings, mids, and evenings, with one weekend in three.

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our Perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About You

• Exceptional customer service skills
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• Good with administration with a keen eye for attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!

#s1-Gen Job DescriptionWould you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally. Our perks: Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App: Get paid on demand! Access to our Benefits Suite. About you: Exceptional customer service skills Resilient with the ability to thrive in a fast paced environment Excellent communication and organisation skills Good with administration with a keen eye to attention to detailsJoin us and help us create a thriving and inclusive culture. Together, we're more than a Club!