Membership Support Advisor

David Lloyd Leisure; Greater Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Club

Family membership

Food and drinks discount 50%

Sports discounts

Career advancement

Get paid on demand

Benefits suite

Job summary

David Lloyd Leisure in the United Kingdom is seeking a passionate Member Support Advisor. You will handle member queries across Chat, Telephone and Email, ensuring timely, accurate responses and a friendly, professional service.

Based in our hub at a David Lloyd Club, you will join a team committed to exceptional customer care, with shifts five days out of seven including mornings, middays, evenings and weekends on a rotating basis.

Qualifications

• Exceptional customer service skills.
• Ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.
• Attention to detail in administration.

Skills

Exceptional customer service

Resilient

Fast-paced environment

Excellent communication

Organisation

Administrative

Attention to detail

Job description

Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club
• Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Exceptional customer service skillsResilient with the ability to thrive in a fast paced environmentExcellent communication and organisation skillsGood with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!