Membership & Registration Coordinator - Hybrid London

Membership Bespoke; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Membership Bespoke in London is seeking a Membership Officer to join their hybrid team, delivering professional membership services and ensuring smooth workflows across applications, renewals and registrations. The role supports governance activities, coordinates the Membership Committee, and maintains clear communication with applicants and stakeholders to uphold standards and service quality.

This position offers an opportunity for an organized professional with strong administrative

Qualifications

• Previous administrative and/or customer service experience.
• Excellent organisational skills with strong attention to detail and record keeping.
• Ability to manage email enquiries and prioritise tasks effectively.
• Strong IT skills including CRM systems, CMS platforms, Microsoft 365, and data management.
• Excellent written and verbal communication skills with the ability to prepare reports and liaise with stakeholders.
• Confident and professional when speaking with members over the phone.
• Familiarity with UK professional registration frameworks (e.g. CEng, IEng, EngTech).
• Knowledge of accreditation processes within professional or engineering education environments.

Responsibilities

• Support membership operations including CRM updates, onboarding and renewals.
• Provide administrative support to the Membership Committee.
• Coordinate professional registration processes including reviewing membership and registration applications.
• Prepare and circulate applications for committee review.
• Attend committee meetings, record recommendations, and produce minutes.
• Issue election letters and coordinate next steps in the registration process.
• Organise Professional Review Interviews with branches and international assessors.
• Manage and maintain database.
• Submit approved applications to the relevant external registration body.
• Manage ICP documentation where applicable.
• Communicate with applicants throughout each stage of the process.
• Issue membership and registration fee notifications.
• Prepare membership certificates.
• Support website updates related to membership processes.
• Support CPD submissions and annual audit processes for members.
• Provide support and guidance to volunteer CPD auditors.
• Liaise with assessors, volunteers, and external bodies to ensure training records and volunteer responsibilities remain up to date.

Skills

Organisational skills

Attention to detail

Email management

Written and verbal communication

Stakeholder liaison

Phone communication

Tools

CRM systems

CMS platforms

Microsoft 365

Job description

Membership Bespoke in London is seeking a Membership Officer to join their hybrid team, delivering professional membership services and ensuring smooth workflows across applications, renewals and registrations. The role supports governance activities, coordinates the Membership Committee, and maintains clear communication with applicants and stakeholders to uphold standards and service quality.

This position offers an opportunity for an organized professional with strong administrative