Hybrid London Membership & Governance Coordinator

Membership Bespoke; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Membership Bespoke is seeking a Membership Officer for our London-based team. The role focuses on delivering membership services, supporting applications, renewals and professional registrations while coordinating with the Membership Committee.

The position is permanent and full-time with hybrid working in London. The candidate should excel in administration, member communications, and have solid IT skills, CRM and CMS experience, and a clear understanding of professional registration

Qualifications

• Previous administrative and/or customer service experience.
• Excellent organisational skills with strong attention to detail and record keeping.
• Ability to manage email enquiries and prioritise tasks effectively.
• Strong IT skills including CRM systems, CMS platforms, Microsoft 365, and data management.
• Excellent written and verbal communication skills with the ability to prepare reports and liaise with stakeholders.
• Confident and professional when speaking with members over the phone.
• Familiarity with UK professional registration frameworks (e.g. CEng, IEng, EngTech).
• Knowledge of accreditation processes within professional or engineering education environments.

Responsibilities

• Support membership operations including CRM updates, onboarding, renewals, retention initiatives, and lapsed member campaigns.
• Provide administrative support to the Membership Committee.
• Coordinate professional registration processes including reviewing applications and circulating them for committee review.
• Attend committee meetings, record recommendations, and produce minutes.
• Issue election letters and coordinate next steps in the registration process.
• Organise Professional Review Interviews with branches and international assessors.
• Manage the volunteer interviewer database.

Skills

Administrative

Customer service

Organisational skills

Communication

CRM systems

CMS platforms

Microsoft 365

Data management

Tools

CRM systems

CMS platforms

Microsoft 365

Job description

Membership Bespoke is seeking a Membership Officer for our London-based team. The role focuses on delivering membership services, supporting applications, renewals and professional registrations while coordinating with the Membership Committee.

The position is permanent and full-time with hybrid working in London. The candidate should excel in administration, member communications, and have solid IT skills, CRM and CMS experience, and a clear understanding of professional registration