Membership & CRM Growth Lead

British Constructional Steelwork Association; Greater London, Doncaster; Hybrid; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Professional development

Flexible working

Industry events

Pension & Healthcare

Competitive package

Job summary

BCSA is seeking a Membership Manager to lead the engagement and development of the trade association's membership, and to manage the CRM. This hybrid role, with offices in London and/or Doncaster, is full-time with a competitive salary and benefits.

You will grow and retain our member base, optimise CRM workflows, and collaborate across teams to deliver onboarding, renewal, events, and campaigns. A data-driven mindset, strong communication, and organisational skills are essential in a dynamic

Qualifications

• Proven experience in membership management within a trade association, professional body, or similar organisation.
• Strong CRM expertise and the ability to configure, report and train users.
• A data-driven mindset with the ability to translate analytics into action.
• Excellent communication skills and ability to engage diverse stakeholders.
• Organisational skills and attention to detail to keep processes running smoothly.
• A proactive, solutions-focused approach and the confidence to lead initiatives.

Responsibilities

• Lead membership strategy, focusing on acquisition, retention, and engagement.
• Act as the 'super user' for our CRM system—optimising workflows, ensuring data accuracy, and generating insights.
• Collaborate across teams to deliver seamless member experiences from onboarding to renewal.
• Analyse membership trends and produce reports to inform strategy.
• Develop and refine member benefits to remain relevant and valuable.
• Oversee communications to members, including newsletters and campaigns.
• Train colleagues in CRM best practices and data management.

Skills

Membership management

CRM proficiency

Data-driven

Communication

Organisational skills

Leadership

Tools

CRM software

Job description

BCSA is seeking a Membership Manager to lead the engagement and development of the trade association's membership, and to manage the CRM. This hybrid role, with offices in London and/or Doncaster, is full-time with a competitive salary and benefits.

You will grow and retain our member base, optimise CRM workflows, and collaborate across teams to deliver onboarding, renewal, events, and campaigns. A data-driven mindset, strong communication, and organisational skills are essential in a dynamic