Membership Growth Host | Convert Prospects, Retain Members

Everlast Gyms; Ewell; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers

Monthly Champions recognition program

Opportunity to deliver Personal Train

Training and development opportunities

Opportunity to deliver Group Training

High-performance culture that rewards

Job summary

Everlast Gyms is seeking a Sales Host to create outstanding member experiences while driving membership growth and retention within the club. You will act as a brand ambassador, supporting commercial goals and delivering exceptional service to members, guests and prospects.

Join a fast-growing fitness business that rewards ambition and results, with training, development opportunities and scope to deliver group training sessions outside contracted hours.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.
• Previous experience in sales, hospitality, retail, leisure or customer service.
• Experience working toward sales or performance targets.
• Knowledge of membership sales or customer retention principles.
• Experience using sales, booking or membership systems.

Responsibilities

• Deliver exceptional experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on individual fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional and welcoming environment for all members and guests.
• Handle member queries and concerns efficiently and professionally.
• Promote the products, services and fitness solutions available within the club.
• Actively support club initiatives, events and member engagement activities.
• Represent the Everlast Gyms brand with energy and professionalism.
• Support the day-to-day operation of the club.
• Act as a key holder when required.
• Maintain high standards of cleanliness, presentation and safety.
• Support gym floor standards and member-facing areas.
• Assist with gym resets and operational tasks where required.
• Utilise membership and CRM systems effectively to manage enquiries and member information.
• Work collaboratively with the wider club team to achieve business goals.
• Support national campaigns, challenges and initiatives.
• Contribute to a positive and engaging club culture.
• Take ownership of personal performance and development.

Skills

Passion for fitness

Customer service

Sales

Communication

Relationship-building

Target-driven

Organisation

Teamwork

Flexible hours

Experience in sales/retail

Tools

CRM systems

Sales booking systems

Job description

Everlast Gyms is seeking a Sales Host to create outstanding member experiences while driving membership growth and retention within the club. You will act as a brand ambassador, supporting commercial goals and delivering exceptional service to members, guests and prospects.

Join a fast-growing fitness business that rewards ambition and results, with training, development opportunities and scope to deliver group training sessions outside contracted hours.