Membership Growth & Guest Experience Host

Everlast Gyms; Ewell; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Free Everlast Gyms membership

20% colleague discount across Frasers

Everlast Gyms Monthly Champions

PT sessions outside contracted hours

Training and development opportunities

Group Training class experience

High-performance culture

Job summary

Everlast Gyms in the United Kingdom seeks a Sales Host to grow our membership community by delivering outstanding customer experiences and driving sign-ups and renewals. You will act as a brand ambassador, welcoming prospects, supporting members, and promoting fitness solutions to help achieve club targets.

Key responsibilities include leading tailored tours, handling enquiries, and collaborating with the team to boost retention.

Qualifications

• Passion for fitness, customer service and sales.
• Strong communication and relationship-building skills.
• Positive, confident and outgoing personality.
• Target-driven mindset with a desire to achieve results.
• Strong organisational and administration skills.
• Ability to work independently and as part of a team.
• Flexible approach to working hours, including weekends and Bank Holidays.
• Previous experience in sales, hospitality, retail, leisure or customer service.
• Experience working toward sales or performance targets.
• Knowledge of membership sales or customer retention principles.
• Experience using sales, booking or membership systems.

Responsibilities

• Deliver experiences that convert prospects into members.
• Drive membership sales, renewals, upgrades and secondary spend opportunities.
• Conduct tailored club tours based on fitness goals and needs.
• Use effective questioning, rapport building and objection handling techniques.
• Follow up enquiries and leads to maximise membership conversion.
• Build strong relationships with members to improve retention and engagement.
• Support the delivery of club sales and retention targets.
• Provide a friendly, professional and welcoming environment for all members and guests.
• Handle member queries and concerns efficiently and professionally.
• Promote products, services and fitness solutions available within the club.
• Actively support club initiatives, events and member engagement activities.
• Represent the Everlast Gyms brand with energy and professionalism.
• Support the day-to-day operation of the club.
• Maintain high standards of cleanliness, presentation and safety.
• Utilise membership and CRM systems effectively to manage enquiries and member information.
• Work collaboratively with the wider club team to achieve business goals.
• Support national campaigns, challenges and initiatives.
• Take ownership of personal performance and development.

Skills

Passion for fitness

Customer service

Sales skills

Communication skills

Team player

Organizational skills

Tools

CRM systems

Job description

Everlast Gyms in the United Kingdom seeks a Sales Host to grow our membership community by delivering outstanding customer experiences and driving sign-ups and renewals. You will act as a brand ambassador, welcoming prospects, supporting members, and promoting fitness solutions to help achieve club targets.

Key responsibilities include leading tailored tours, handling enquiries, and collaborating with the team to boost retention.