Membership Experience Host

EVERLAST GYMS; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading fitness brand as a key holder in our Manchester club. You'll enhance member experiences, support sales, and maintain high standards of cleanliness. With a focus on personal development, this role offers great benefits and a dynamic work environment. If you're passionate about fitness and customer service, this opportunity is for you!

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion bonus

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset.
• Driven and ambitious, eager to learn.

Responsibilities

• Maximise member and guest experience in the club.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards.

Skills

Customer Service

Sales

Fitness Knowledge

Administration

Job description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, complemented by great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest's experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder of the club, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
• Support the Fitness Manager with Gym Floor activities.
• Experience the products and services on offer.
• Maintain the cleanliness of the facilities, supporting the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints competently and inform the relevant manager.

To learn more about the great initiatives our brand offers, please visit our LinkedIn page.

An opportunity with Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to embody our principles:

• Think without limits - think fast, fearlessly, and lead the team.
• Own it and back yourself - own the basics, your role, and the results.
• Be relevant - relevant to our people, partners, and the planet.

Requirements include:

• An outgoing personality with a positive mindset.
• Competence in all administrative duties.
• Driven and ambitious, eager to learn and develop behaviors and competencies specific to the role.
• Willing to participate in learning and development opportunities to advance your skills and career.
• Ability to perform operational key holder duties as required.
• A passion for fitness, administration, and customer service.
• Flexibility to work shifts that meet business needs and support your team.
• Target-focused, supporting the club's sales and retention goals for success.