Membership Experience Host

TN United Kingdom; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading fitness organization in Manchester seeks passionate individuals to enhance member experiences and support sales through exceptional customer service. Responsibilities include maintaining club standards, assisting management, and driving sales goals. Ideal candidates are outgoing, driven, and eager to grow in a fitness-focused environment.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion - winners receive double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive attitude.
• Driven, ambitious, and eager to learn.

Responsibilities

• Maximise every member and guest’s experience in our club.
• Support sales and retention of memberships through excellent customer service.
• Maintain cleanliness and hygiene standards of the club.

Skills

Customer Service

Administration

Fitness Knowledge

Sales Focus

Job description

Social Network Login/Join

In our world, the passion and ambition of our people keep us moving. Their passion for fitness is unmatched, their knowledge and service levels engage customers, and their drive to excel is unrivalled.

Elevation is a core value, complemented by great benefits such as:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners receive double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support sales and retention of memberships through excellent customer service.
• Maintain cleanliness and hygiene standards of the club.
• Serve as a competent key holder, covering shifts as required.
• Understand and operate the membership software system effectively.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate actively.
• Assist the Fitness Manager with Gym Floor activities.
• Experience and promote the products and services offered.
• Ensure the facilities are maintained above expectations through active involvement in upkeep, with team support.
• Drive secondary spend KPI targets.
• Handle member complaints professionally and inform the relevant manager.

Requirements:

• Outgoing personality with a positive attitude.
• Proficient in administrative duties.
• Driven, ambitious, and eager to learn and develop role-specific skills.
• Willing to participate in learning opportunities to grow both professionally and personally.
• Able to perform operational key holder duties as needed.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support team needs.
• Target-focused to support sales and retention goals.

For more about our brand, visit our LinkedIn page.

This opportunity at Frasers Group is for the fearless. The potential is huge, and the experience is unmatched. To succeed, live and breathe our principles:

• Think without limits: Think fast, fearlessly, and lead your team.
• Own it and back yourself: Take responsibility for your role and results.
• Be relevant: Stay aligned with our people, partners, and the planet.