Membership Experience Host

JR United Kingdom; Stoke Gifford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Membership Experience Host to enhance customer engagement and satisfaction in Stoke Gifford. This role involves maximizing member experiences, supporting sales and retention efforts, and maintaining high standards of cleanliness and hygiene. The ideal candidate will possess a passion for fitness and customer service, alongside strong administrative skills. With exciting perks like a free gym membership and a bonus scheme, this is a fantastic opportunity for those looking to grow in the fitness industry while making a real impact on members' lives.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset.
• Driven and ambitious with a desire to learn and develop.

Responsibilities

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.

Skills

Customer Service

Administrative Skills

Sales Focus

Fitness Knowledge

Tools

Membership Software System

Job description

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Membership Experience Host, Stoke Gifford

Client: Frasers Group

Location: Stoke Gifford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

6

Posted:

10.05.2025

Expiry Date:

24.06.2025

Job Description:

Everlast Gyms... In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Act as a key holder, covering shifts as needed.
• Understand and operate the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services offered.
• Maintain cleanliness of facilities and support the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints professionally and inform the relevant manager.

Qualifications:

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious with a desire to learn and develop.
• Willing to participate in learning and development opportunities.
• Able to perform key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support the team.
• Target-focused to support sales and retention goals.

Additional Information:

Visit our LinkedIn page to see more about our brand. An opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. Live and breathe our principles:

• Think without limits
• Own it and back yourself
• Be relevant