Membership Experience Coordinator

Harri; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

Harri is seeking a proactive Membership Coordinator to support day-to-day administration of the Club’s membership. You will work with the Director of Membership to deliver a welcoming experience for prospective and existing members, handling enquiries, tours, onboarding, and updates in the membership system.

Key duties include processing applications, renewals and payments, maintaining records, and assisting with communications and reporting to improve member engagement and retention.

Qualifications

• Experience in membership administration, hospitality, customer service or a client-facing role.
• Strong organisational skills and excellent attention to detail.
• Clear, accurate written and verbal communication.
• Confidence welcoming prospective members and conducting tours.
• Ability to prioritise a busy workload and follow through promptly.
• Collaborative approach and discretion when handling member information.

Responsibilities

• Respond to membership enquiries by email, telephone and in person, providing a warm and professional service.
• Arrange and conduct Club tours, explain membership options and follow up with prospective members.
• Support membership applications, election meetings and onboarding, including account setup and welcome communications.
• Maintain accurate prospect and member records within the membership system.
• Assist with renewals, monthly payment runs and follow-up of failed or outstanding payments.
• Handle membership queries and account changes, liaising with internal teams where required.
• Build strong member relationships to support engagement, satisfaction and retention.
• Assist with membership communications and reporting on enquiries, tours and applications.

Skills

Customer service

Organisational skills

Communication

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

Harri is seeking a proactive Membership Coordinator to support day-to-day administration of the Club’s membership. You will work with the Director of Membership to deliver a welcoming experience for prospective and existing members, handling enquiries, tours, onboarding, and updates in the membership system.

Key duties include processing applications, renewals and payments, maintaining records, and assisting with communications and reporting to improve member engagement and retention.