Head of Membership & Engagement Growth

Membership Bespoke

Hatching Green

Hybrid

GBP 60,000 - 90,000

Full time

14 days+

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Job summary

Membership Bespoke is seeking a Head of Membership for a leading professional membership organisation. The role is predominantly home based with monthly office attendance in Harpenden, Hertfordshire, and permanent, full-time employment.

You will own the membership experience, engagement, retention and growth, reporting to the Managing Director and contributing to the Senior Leadership Team. The role focuses on shaping member propositions, improving journeys from onboarding to renewal, and

Qualifications

Proven track record in leading membership and engagement in a professional body or similar.
Experience driving growth, retention and value for members.
Experience owning membership strategy rather than supporting a team.
Strong stakeholder management and collaboration with senior leaders.
Good knowledge of CRM/AMS systems and membership data.

Responsibilities

Drive membership growth, retention, renewals and engagement.
Develop and improve the overall member proposition and experience.
Create engaging member journeys from onboarding through to renewal and progression.
Grow professional communities, networking and member participation.
Develop member events, roundtables, mentoring and engagement programmes.
Use member feedback, CRM/AMS data and insights to identify improvements.
Build strong relationships with members, partners, volunteers and suppliers.
Lead and develop a small Membership Services team.
Work closely with the MD to identify new ideas and opportunities for membership growth.