Member Experience Lead

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jersey Evening Post is seeking a Member Experience Manager to lead the delivery of an exceptional member journey across every stage. You will use data and digital tools to personalise interactions, support member goals, and drive retention, ensuring members feel supported and engaged throughout their time with the club.

You will lead a team to deliver a consistent, high-energy member experience, create a positive club vibe, train and support staff to uphold service and operational standards, and

Responsibilities

• Lead the team to deliver a consistent, personalised, high-energy member experience
• Create a positive club vibe
• Train and support team members to deliver exceptional service and operational standards
• Work collaboratively with all departments
• Use data insights
• Ownership of club standards, with a focus on cleanliness, operational excellence

Job description

Jersey Evening Post is seeking a Member Experience Manager to lead the delivery of an exceptional member journey across every stage. You will use data and digital tools to personalise interactions, support member goals, and drive retention, ensuring members feel supported and engaged throughout their time with the club.

You will lead a team to deliver a consistent, high-energy member experience, create a positive club vibe, train and support staff to uphold service and operational standards, and