Member Experience Advisor - Club Support Pro

Club Rugby; Hatfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free club membership for you and your/

50% discount on food and drinks

Discounts on swimming, tennis lessons,

Career advancement opportunities

Wagestream on-demand pay

Benefits suite access

Job summary

Club Rugby in Hatfield is seeking a passionate Member Support Advisor to join our hub-based team. You will handle member queries across chat, phone and email, processing requests accurately and delivering high-quality service.

This role is office-based with shift hours 9:00-17:00 or 10:00-18:00 and requires a commutable distance to the hub. You'll benefit from free club membership for you and family, food and drinks discounts, sport and fitness discounts, career development opportunities and

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Drive to hit targets and thrive in a fast-paced environment.
• Excellent communication and organisational skills.

Responsibilities

• Handle member queries via chat, phone and email.
• Process membership requests accurately and efficiently.
• Engage with members to deliver high-quality service.

Skills

Outbound calling

Customer queries handling

Communication skills

Organisation skills

Target-driven

Call centre experience

Job description

Club Rugby in Hatfield is seeking a passionate Member Support Advisor to join our hub-based team. You will handle member queries across chat, phone and email, processing requests accurately and delivering high-quality service.

This role is office-based with shift hours 9:00-17:00 or 10:00-18:00 and requires a commutable distance to the hub. You'll benefit from free club membership for you and family, food and drinks discounts, sport and fitness discounts, career development opportunities and