Member Experience Officer: Community & Member Support

British Taekwondo; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

British Taekwondo is seeking a proactive Customer Service Coordinator to be the friendly first point of contact for members, clubs and enquiries. You will handle membership processes, licensing support and safeguarding administration with a focus on accuracy and responsiveness.

You will work across membership, governance and data teams, maintaining records, guiding users through processes and delivering clear information.

Qualifications

• Experience delivering high-quality customer service in membership, sport, charity or community settings.
• Confident handling enquiries across telephone, email, digital channels and in person.
• Experience using membership management systems or CRM platforms.
• Strong written and verbal communication with clear explanations.
• Understanding of membership journeys, renewals and retention.
• Ability to manage multiple enquiries and prioritise to resolution.

Responsibilities

• Provide warm, welcoming first point of contact for members, clubs and inquiries.
• Deliver membership services, certification and licensing support.
• Support governance, safeguarding, and data handling administration.
• Maintain accurate member records and CRM data.
• Contribute to service improvements through feedback and data.
• Assist with events and community programmes as needed.

Skills

Customer service

CRM systems

Telephone support

Data handling

Stakeholder engagement

Tools

CRM software

Job description

British Taekwondo is seeking a proactive Customer Service Coordinator to be the friendly first point of contact for members, clubs and enquiries. You will handle membership processes, licensing support and safeguarding administration with a focus on accuracy and responsiveness.

You will work across membership, governance and data teams, maintaining records, guiding users through processes and delivering clear information.