Membership (and CRM) Manager

British Constructional Steelwork Association; Greater London, Doncaster; Hybrid; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Professional development

Flexible working

Industry events

Pension & Healthcare

Competitive package

Job summary

BCSA is seeking a Membership Manager to lead the engagement and development of the trade association's membership, and to manage the CRM. This hybrid role, with offices in London and/or Doncaster, is full-time with a competitive salary and benefits.

You will grow and retain our member base, optimise CRM workflows, and collaborate across teams to deliver onboarding, renewal, events, and campaigns. A data-driven mindset, strong communication, and organisational skills are essential in a dynamic

Qualifications

• Proven experience in membership management within a trade association, professional body, or similar organisation.
• Strong CRM expertise and the ability to configure, report and train users.
• A data-driven mindset with the ability to translate analytics into action.
• Excellent communication skills and ability to engage diverse stakeholders.
• Organisational skills and attention to detail to keep processes running smoothly.
• A proactive, solutions-focused approach and the confidence to lead initiatives.

Responsibilities

• Lead membership strategy, focusing on acquisition, retention, and engagement.
• Act as the 'super user' for our CRM system—optimising workflows, ensuring data accuracy, and generating insights.
• Collaborate across teams to deliver seamless member experiences from onboarding to renewal.
• Analyse membership trends and produce reports to inform strategy.
• Develop and refine member benefits to remain relevant and valuable.
• Oversee communications to members, including newsletters and campaigns.
• Train colleagues in CRM best practices and data management.

Skills

Membership management

CRM proficiency

Data-driven

Communication

Organisational skills

Leadership

Tools

CRM software

Job description

Membership (and CRM) Manager

Organisation: BCSA

Location: Hybrid with offices in London and/or Doncaster

Full Time

Competitive Salary plus benefits including Pension and Healthcare

The BCSA is looking for a Membership Manager to lead and develop the BCSA Trade Associations membership engagement and development. This is a new role and will bring together activities around membership engagement and development plus manage the Trade Association CRM. The person will be required to communicate and work effectively with a wide scope of people and organisations and have a hands-on approach to proposing, developing and delivering learning and development in many forms including online and face to face. The BCSA is a small team so we are looking for someone who can work well within a team, is hands on and a self-starter able to work well in a complex environment. The BCSA Group is a forward-thinking trade association dedicated to championing our members, shaping industry standards, and creating opportunities for growth and collaboration. Our community is built on trust, knowledge-sharing, and advocacy-ensuring our members have the tools, connections, and influence they need to thrive. The British Constructional Steelwork Association is the leading Trade Association in the sector and representing the UK structural steel sector for over a century and the Republic of Ireland since 2006. BCSA operates on a local, national and international level raising the profile of the sector and members of the Association.

Impact You'll Make As our Membership Manager

As our Membership Manager, you will be the heartbeat of our member community. You'll lead the charge in growing, engaging, and retaining our membership base, while ensuring our CRM system is the gold standard for efficiency and insight. Your work will directly shape how members experience our association-from their first interaction to years of active involvement-making you a key driver of satisfaction, loyalty, and growth.

What You'll Do

• Lead membership strategy, focusing on acquisition, retention, and engagement.
• Act as the "super user" for our CRM system-optimising workflows, ensuring data accuracy, and generating actionable insights.
• Collaborate across teams to deliver seamless member experiences, from onboarding to renewal.
• Analyse membership trends and produce reports that inform strategic decisions.
• Develop and refine member benefits, ensuring they remain relevant and valuable.
• Oversee communications to members, including newsletters, event invitations, and targeted campaigns.
• Train and support colleagues in CRM best practices and data management.

What You'll Bring

• Proven experience in membership management within a trade association, professional body, or similar organisation.
• Strong CRM expertise-ideally with [insert CRM name if known]-including configuration, reporting, and user training.
• A data-driven mindset with the ability to translate analytics into actionable strategies.
• Excellent communication skills, with a knack for building relationships and engaging diverse stakeholders.
• Organisational skills and attention to detail that keep processes running smoothly.
• A proactive, solutions-focused approach and the confidence to lead initiatives.

The BCSA offer:

• A collaborative culture where your ideas are valued and your impact is visible.
• Opportunities for professional development
• Flexible working arrangements to support work-life balance.
• Access to industry events, networking opportunities, and thought leadership.
• Competitive salary and benefits package which include Company Pension, Healthcare contribution etc.

We are an equal opportunity employer and celebrate diversity in all its forms.