Member Support Advisor — Premium Wellness Club (On-site)

David Lloyd Group; Hounslow; Remote; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

Free Club Membership for you and your

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Wagestream App: Get paid on demand!

Benefits Suite access

Job summary

David Lloyd Group in Heston is seeking a Membership Support Advisor to handle member queries across chat, phone and email. You will process membership requests, provide timely responses and ensure excellent service from our hub in Heston.

Working hours are 9:00–17:00 or 10:00–18:00, and the role is fully office-based. Benefits include free club membership for you and family and discounts on food, drinks, and activities.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Excellent communication and organisation skills.
• Ability to thrive in a fast-paced environment and hit targets.

Responsibilities

• Handle member queries via chat, telephone and email.
• Process membership queries accurately and efficiently.
• Engage with members to deliver high-quality service.

Skills

Outbound calling

Customer queries

Communication

Organisation

Job description

David Lloyd Group in Heston is seeking a Membership Support Advisor to handle member queries across chat, phone and email. You will process membership requests, provide timely responses and ensure excellent service from our hub in Heston.

Working hours are 9:00–17:00 or 10:00–18:00, and the role is fully office-based. Benefits include free club membership for you and family and discounts on food, drinks, and activities.