Membership and Business Support Administrator

Pennine Care; Oldham; Remote; GBP 32,000 - 39,000; Part time

Benefits offered by this job

Flexible working

Home/remote working

Compressed hours

Job summary

Pennine Care NHS Foundation Trust is seeking a Membership and Business Support Administrator to join the NHS North West Race Equity Assembly. This role focuses on developing membership offerings, communications, and stakeholder engagement across the North West region.

You will manage membership enquiries, coordinate meetings, support work plans, and contribute to anti-racism initiatives while thriving in a busy, varied environment.

Qualifications

• GCSEs in Maths and English or equivalent.
• Degree level qualification or equivalent relevant experience.
• Evidence of Continued Professional Development.
• Qualifications in Marketing and Communications.
• Qualifications in Equality, Diversity and Inclusion.

Responsibilities

• Lead on membership engagement and communications to keep members informed and supported.
• Manage the Assembly inbox and membership enquiries, acting as first point of contact.
• Coordinate Assembly and Steering Group meetings and support annual Work Plan delivery.
• Support programmes like the Anti-Racist Framework and maintain project logs and reporting.
• Help shape and deliver a refreshed membership plan and events across the region.

Skills

Organisational skills

Time management

Communication skills

Remote work adaptability

Education

GCSEs in Maths and English

Degree level qualification or equivalent

Continued Professional Development

Marketing & Communications qualifications

Equality, Diversity & Inclusion qualifications

Tools

CRM systems

GDPR knowledge

Job description

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Membership and Business Support Administrator

NHS AfC: Band 5

Main area Business Support Grade NHS AfC: Band 5 Contract 12 months (FTC or secondment) Hours

• Part time
• Flexible working
• Home or remote working
• Compressed hours

24 hours per week Job ref 311-H1065-26

Site Pennine Care NHS Foundation Trust Town Oldham Salary £32,073 - £39,043 PA, pro rata Salary period Yearly Closing 22/10/2026 23:59

Job overview

This role is only open to current NHS employees only and is offered as a 12-month fixed-term contract or secondment opportunity.

Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.

Make a real impact on race equity in the North West.

We are looking for a dynamic and highly organised Membership and Business Support Administrator to join the NHS North West Race Equity Assembly, a leading regional entity driving sustainable progress in tackling racism, discrimination, and health inequalities across the NHS and wider health and care system.

This is an exciting opportunity to help shape the future of the Assembly, expand its reach, and strengthen its impact across the North West. If you're passionate about equity, inclusion, and creating systemic change, we want to hear from you.

About the NHS North West Race Equity Assembly

The Assembly supports and influences the system to tackle racism and discrimination by amplifying the voices of Black, Asian, and Minority Ethnic communities, challenging people to think more deeply about longstanding inequalities in healthcare and society and acting as a critical friend to NHS organisations across the North West.

You will support the transformation of the Assembly's membership and offer through a refreshed membership and communications plan, member engagement activities, and key events and conferences.

You’ll work with the Assembly team to ensure all aspects of our work are professional, inclusive, and strategically aligned.

Main duties of the job

Main duties of the job

Main duties of the job

You’ll be at the heart of the NHS North West Race Equity Assembly’s mission to champion race equity across the North West. You’ll lead on building meaningful relationships with our members - keeping them informed, engaged, and supported through timely and relevant communications.

You’ll also manage the Assembly inbox and membership enquiries, acting as the first point of contact for members and stakeholders. With a strong understanding of CRM systems and GDPR, you’ll ensure our processes are professional, responsive, and effective. You'll play a key role in supporting and developing the systems that keep our membership growing such as running surveys, collating feedback, and providing resources that help us continually improve and deliver even greater impact across the region.

You’ll take the lead in coordinating Assembly and Steering Group meetings, supporting the delivery of the annual Work Plan, and making sure everything from agendas and papers to minutes and events are planned and delivered to a high quality. You’ll support senior colleagues with key programmes like the Anti-Racist Framework, helping to organise assessments, drop‑ins, and panels, and keeping everything on track with project logs, updates, and reporting. This is a busy, varied role where you’ll be helping to shape the future of our region’s anti‑racism efforts.

Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our#PennineCarePeopleand do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel

Please see the attached Job Description and Person Specification documents for further information about this post.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification documents for further information. about this post.

Person specification

Qualifications

• GCSE’s in Maths and English or equivalent
• Degree level qualification or equivalent relevant experience
• Evidence of Continued Professional Development
• Qualifications in Marketing and Communications
• Qualifications in Equality, Diversity and Inclusion

Experience

• Experience of working in a membership organisation such as a professional body, employee network or professional association.
• Experience of relationship management with senior level internal and external stakeholders.
• Communications and event management experience.
• Experience in Anti-Racism or Equality, Diversity and Inclusion
• Experience of working in the NHS, public sector, VCSE or large complex organisations on transformative programmes.
• Experience of CRM systems and GDPR requirements.

Knowledge

• Knowledge of volunteer engagement, development and management.
• Knowledge of Health Inequalities and Workforce disparities facing Black, Asian and Minority Ethnic Communities.

Skills and Abilities

• Ability to work autonomously as well as in teams, in remote and office environments.
• Adaptable and able to work on various tasks to meet deadlines.
• Excellent organisational, time management and communication skills.

Work Related Circumstances

• Ability to travel across multiple sites as necessary